SUPPORT SYSTEM

Great support ticket system with autoresponse. Private ticket staff notes, ticket assignments, attachments, predefined ticket replies, insert knowledge base link, ticket priorities, ticket statuses.

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SUPPORT TICKET SYSTEM

We believe in helping you Make. Happy. Customers. Easily scale and streamline your customer service and drastically improve your customer’s experience.

Client area for your customers

  • Offer quotes and invoices to your customers
  • Share files with them
  • Simplify customer support.
  • Inform your customers of the evolution of their requests.

Knowledge Base

Reduce ticket load by creating crisp help articles and FAQs, so that your service team can work on the complex issues that need their attention. This not only expands your knowledge base, but also empowers your customers to find solutions without having to wait for an agent.

Live Chat

Best way to connect and interact with your staff colleagues and connected clients, you can offer communication directly as well as build trust and increase staff loyalty.

Offers options to create chat groups, connect with clients, export conversation, delete conversation and even create tickets form clients conversations.

support ticket system

WhatsApp Module

Integrate the famous WhatsApp contact button, onto your Customers Area and/or Administration area.

Get Started With Tracko LeCRM

LeCRM is a complete CRM platform with all the tools you need to grow better — whether you want to increase leads, accelerate sales, streamline customer service